Solution Support for SW - DNA Advantage OnPrem Lic, T2, 3Y
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Solution Support for SW – DNA Advantage OnPrem Lic, T2, 3Y

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Three-year Solution Support service for Cisco DNA Advantage On-Premises License (Tier 2), providing expert assistance, issue resolution, and access to Cisco’s technical resources to ensure seamless network performance.

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Description

The Cisco Solution Support for Software – DNA Advantage On-Premises License (T2, 3-Year) delivers comprehensive software support for organizations running Cisco’s advanced SD-WAN, security, and automation features. This service provides Tier 2 coverage, giving customers direct access to Cisco experts for faster issue identification, troubleshooting, and resolution.

With proactive guidance and a single point of contact for case management, Cisco Solution Support ensures enterprises can maximize the value of their DNA Advantage software investment, maintain continuous operations, and receive the latest software updates.

This 3-year support package provides peace of mind with end-to-end coverage, reducing downtime and enabling IT teams to focus on innovation rather than troubleshooting.

Key Features & Benefits

  • 3-Year Coverage – consistent support for the licensed term.

  • Tier 2 Support (T2) – escalated assistance for advanced cases.

  • Single point of contact for all issues, even across multiple vendors.

  • Proactive guidance from Cisco engineers.

  • Faster resolution times with prioritized support.

  • Access to updates and ongoing software enhancements.

  • Optimized for Cisco DNA Advantage On-Prem deployments.

Technical Specifications

Specification Details
Service Type Cisco Solution Support for Software
License Covered DNA Advantage On-Premises License
Coverage Level Tier 2 (T2)
Term 3 Years
Coverage Scope Advanced troubleshooting, proactive guidance, case management
Updates Included Software updates and enhancements during support period
Supported Deployment Cisco SD-WAN, security, automation, and DNA Center integrations
Target Customers Enterprises requiring reliable, long-term software support