Description

Cisco Solution Support for the DNA Advantage subscription on Catalyst 9200 switches provides enterprises with a higher level of assurance and expert assistance across hardware and software. Unlike traditional support models, Solution Support delivers centralized accountability, guiding customers through complex issues that may involve multiple Cisco products or third-party vendors.

With proactive case handling, priority response, and access to senior engineers, this support service maximizes the value of your Cisco DNA Advantage software investment. Organizations benefit from faster issue resolution, improved uptime, and end-to-end coverage that ensures business-critical network services remain secure, reliable, and optimized.

Key Features & Benefits

• Centralized Cisco Expertise – One-stop accountability for issue resolution.

• Software-Focused Support – Tailored for Cisco DNA Advantage subscription services.

• Proactive Case Handling – Faster identification and resolution of issues.

• Priority Escalation – Direct access to Cisco’s senior technical experts.

• Full Stack Coverage – Assistance across Catalyst 9200 hardware and DNA software.

• End-to-End Troubleshooting – Streamlines complex, multi-vendor issue resolution.

• Improved Uptime – Ensures business continuity with reduced downtime.

• Optimized Software Investment – Maximizes the value of DNA Advantage licenses.

Technical Specifications